Last updated: June 2025

Thank you for purchasing our products on the website www.wiserapp.co (“Product”) by HubX Yazılım Hizmetleri A.S. (“HubX” or “Company”). Please note that to the extent permitted by applicable law, all purchases are non-refundable and non-exchangeable, unless otherwise is stated herein or is required by applicable law.

I. SUBSCRIPTION

www.wiserapp.co (“Website”) is provided by HubX on a free basis. Once you start using the Website, you will have access to its basic features, including the browser version of the Wiser mobile app at www.wiserapp.co. Access to unlimited features of Wiser requires paid subscriptions. The full list of Wiser's features and pricing are provided on the Website. You can choose different subscription options. Prices are in U.S. dollars and may vary in countries other than the U.S. You will have all the necessary information about your subscription plan and on the Website before the purchase. Your subscription will be automatically renewed within 24 hours before the current subscription ends. Please see Section IV. CANCELLATION to understand how to cancel your subscription.

II. FREE TIER

You may have the opportunity to explore free tier options during your first book reading or listening session. To continue using the website after this, you’ll need to choose one of the paid subscription plans available.

III. PAYMENT METHODS

You can pay for your subscription via debit or credit card; the payment is processed via Stripe payment system or with your PayPal account. Payment will be charged to the payment method you provided at the time of purchase. You authorize us to charge the applicable subscription fees to the payment method that you have chosen.

IV. CANCELLATION

Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period. Note that deleting the app does not cancel your subscriptions. Please access your personal account on the Stripe Customer Portal to see your subscription purchases and manage your subscription - the link will be shared with you in our email when your subscription is activated. You may cancel your subscription purchased on our Website by contacting us via email: support@wiserapp.co or our “Contact Us” form available on the Website, or by clicking the cancellation link in the confirmation email you received after completing the payment process. To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Subscription fees are non-refundable.

V. REFUNDS

All purchases made through our app and website involve digital content and are considered non-refundable and non-exchangable, unless otherwise required by law or specifically stated in this policy. When you complete a purchase, the digital service is made available immediately, and you acknowledge that the service is considered fully performed once delivered.

EU Consumer Notice: If you are a resident of the European Union, you have the right to withdraw from a digital content purchase within fourteen (14) days without providing a reason or incurring any cost. However, this right no longer applies once the digital content has been delivered with your express consent and your acknowledgment that you lose your right of withdrawal.

BY COMPLETING YOUR PURCHASE, YOU EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE DIGITAL SERVICE AND CONFIRM THAT YOU WAIVE YOUR RIGHT OF WITHDRAWAL ONCE THE CONTENT IS MADE AVAILABLE.

Accordingly, all purchases are considered final and non-refundable, unless the digital content has a persistent technical defect (as outlined below) or as otherwise required under mandatory law.

If you experience persistent technical difficulties that are solely attributable to our platform and not to user-side factors (such as device compatibility, connectivity or outdated software), and where required by consumer protection laws, you may be eligible for a discretionary refund. In such cases, you must provide appropriate documentation (e.g., screenshots, error logs) evidencing the issue.

Notwithstanding the above, we may issue refunds at our sole discretion in limited cases subject to our internal policies like app user commitment plans, which may be updated and published from time to time.

Additional packages are added to and bound to the user's main subscription package. Therefore, if the main package subscription ends, additional packages will also expire. Users shall meet the conditions of main package refund criteria as explained above. Purchasable playbooks are non-refundable by their nature, and for the individual use only.

For purchases made through digital distribution platforms such as the Google Play Store or Apple App Store, the refund policies of the respective platforms apply. You are encouraged to contact the relevant store directly for any refund requests related to those purchases.

VI. CHARGEBACKS/DISPUTES

If, at any time, you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.

VII. CHANGES TO THIS REFUND POLICY

We reserve the right to update this refund policy at any time to reflect changes such as new features or subscription plans. Changes will apply only to future purchases or renewals. Users may cancel their subscriptions at any time if they do not agree with the updated terms. We recommend that users take a screenshot of the refund policy at the time of purchase for their records.

Contact Us

If you have any questions or suggestions about the Refund Policy, don’t hesitate to contact us via support@wiserapp.co.